CGA is probably best known for its work in the Retail, Entertainment & Leisure sectors, including leading High Street brands such as Marks & Spencer and Sainsbury's. However, the value and importance of customer experience is becoming more widely acknowledged, reflected in CGA's work in broader industry sectors including Automotive, Healthcare and Publishing.
November 2007, UK Customer Experience Awards winners announced
At a glittering gala dinner 7 November, the winners of the 2007 Custom...
November 2007, Capita Business Services & DSGI win best outsourced partnership award
Capita Business Services & DSGI were awarded the CCA Excellence award ...
July 2007, UK Customer Experience Awards 2007
National Express (support for bus, coach & train services) have been s...
April 2007, Spring Newsletter
Welcome to CGA's Spring newsletter, dedicated to helping companies put...
December 2006, Pfizer Pharmaceuticals
CGA designing the Patient Experience for a major branded Pfizer produc...
November 2006, Autumn Newsletter
Welcome to CGA's quarterly newsletter, dedicated to helping companies ...
October 2006, Finalist at Marketing Week Awards
CGA were pipped to the post by Marks and Spencer for the coveted Marke...
September 2006, Neal's Yard Remedies
Lead Neal's Yard Remedies customer insight programme....
August 2006, National Express Trains
Creating and driving a customer-centric strategy....
June 2006, Rio Tinto Diamonds
CGA proudly announces the launch of Rio Tinto Diamonds customer recogn...
May 2006, Inchcape
CGA driving through Inchape's long-term strategy. See their 2004/2005...
March 2006, T-Mobile
Appointed to lead the Customer Experience Design: Creating the T-Mobil...