CGA is probably best known for its work in the Retail, Entertainment and Leisure sectors, including leading High Street brands such as Marks & Spencer and Sainsbury's. However, the value and importance of customer experience is becoming more widely acknowledged, reflected in CGA's work in broader industry sectors including Automotive, Healthcare, FMCG and Publishing.



CGA clients range from familiar FTSE 100 companies and international brands, through to smaller, emerging businesses. Our goal is simply to focus our energy on companies who seek to put customer value at the heart of their business proposition.

To download a client case-study from the list below, click once on any company name highlighted in blue.
Note: case studies are in PDF format.

Agribusiness	Syngenta
Automotive and Travel	Inchcape, National Express Trains
Education	University of Birmingham
Entertainment and Leisure	Clear Channel Entertainment, Ticketmaster, Reed Exhibitions, IMP, Gandey Entertainment
Healthcare	Patientline, The Health Clinic
IT	Blue Martini, Macromedia
Luxury Goods	Rio Tinto Diamonds, Diamdel
Not-For-Profit	SCOPE
Public Sector and Advisory Bodies	British Waterways, Meat & Livestock Commission, BSi, Post Office
Retail	Marks & Spencer, Sainsbury's, Courts, Long Tall Sally, QVC, TWBC, B&Q, BCA, Ikea
Telecoms	T-Mobile