News & Events Congratulations TfL on a great win at the ICS Award 2021 ‘Huge congratulations to Siobhan Jared, Tom Atkinson and the Customer Experience team at TfL property…MartinaOctober 21, 2021
Insights Back to the future: human interaction is here to stay In 2021, CGA celebrates the milestone of being 20 years old and the world has…MartinaOctober 7, 2021
Insights Customer angst and anxiety – what does it mean for your business? Anxiety might be a part of the human condition, and it’s not a new factor…MartinaJuly 26, 2021
News & Events Knowledge Group forges partnership with CGA the UK’s leading customer experience consultancy Abu Dhabi, United Arab Emirates—12th July 2021: Knowledge Group, the training, development and consulting arm…MartinaJuly 12, 2021
Insights The changing challenges of executive blind spots Leaders are being challenged like never before. In business, politics and all other sectors, they’re…MartinaJune 10, 2021
Insights Life after 2020: using our learnings to improve customer experience What happens next? For individuals, business leaders and government, this is perhaps the most prescient…MartinaMay 17, 2021
Insights Inside the Customer Boardroom How can board members keep up to date with understanding and interpreting customer needs? Research by Bain…MartinaApril 12, 2021
Insights Are your customers missing the human connection How calm technology is bringing the human connection to a digital world Is the technology…MartinaMarch 9, 2021
News & Events In Customer Experience, two worlds are better than one ANNOUNCING A NEW COLLABORATION BETWEEN CGA AND REALSERVICE TO SUPPORT THE DRIVE FOR CHANGE IN…MartinaMarch 2, 2021
Insights Managing the “brand gap” in a Covid World How do you deliver brand promises when Covid-19 has pushed customers further away? Covid-19 has…MartinaFebruary 19, 2021