CX Webinar: 21st Century Customer Engagement – A Renault Case Study

By 11th July 2017 July 17th, 2019 Events

Now Fully Booked

Running a successful Voice of Customer (VoC) program and linking customer experience outcomes to commercial results is not easy. The automotive industry in particular is being challenged by a number of key drivers, not least the need to:

  • Recognise changing customer experience expectations
  • Appeal to a younger and increasingly digital customer
  • Respond to its competitors raising their game

Renault Group is currently topping many customer polls after launching their own Drive the Change program. They realised that simply consolidating their traditional European market would not be sufficient to stave off competition so they executed a Global vision for customer experience excellence.

This Webinar will explain:

How CGA helped Renault to take on this challenge to:

  1. Transform their customer experience
  2. Grow their business Globally
  3. Deliver superior returns for their shareholders

After listening to this webinar:

You will learn how to:

  • Develop a business-case for global implementation in the context of all key competitors and their customer experience
  • Systematically measure customer moments of truth using our unique Customer Heartbeat methodology
  • Align employee KPIs to reflect customer moments of truth™
  • Deliver a staged roll-out program across priority markets
  • Link customer experience uplift to bottom line profit
Register your place

Webinar Details:

Topic: 21st Century Customer Engagement
Date: Friday 14th July
Time: 11.30am (UK time)

Live Q&A session post webinar

Chris Garthwaite, CEO at CGA Experience and Keynote Speaker


Register your place

C: +44 (0)1483 209 586