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Real Service

Real Service


RealService is the leading customer experience consultancy in the real estate sector with a strong sense of purpose… help clients create great places to live, work, shop & relax.


With a track record built over two decades, RealService is the go to place to understand the type of experience that your customers have now and want in the future. RealService uses this insight to help clients design and improve the way they deliver that experience. They’ll hold your hand as you foster the right culture, providing business leaders and front-line staff with the skills and support they need to change. Ultimately you’ll be able to measure the impact and benchmark the results though the RealService CX Index, which brings together customer feedback data from the office, retail, industrial and residential sectors.


Our collaboration with RealService, enables CGA to bring clients like Transport for London the best of both worlds; cutting edge tools and thought-leadership from within and outside the world of property industry

We love talking all things customer and employee experience. If you’d like to understand how we can navigate your business through this world, get in touch.

Find us at CGA, The Granary, High
House Farm, Gomshall Lane,
Shere, GU5 9BU