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OUR OFFERING
OUR SERVICES
Customer experience and journey mapping
Customer experience transformation
CGA Empathy LAB®
Heartbeat®
Heartbeat® Pulse
Compass
Customer insight, research and analysis
Voice of the customer
Customer satisfaction metrics
Experience design & process redesign
Employee engagement
Coaching and development
ABOUT US
Our team
CGA Navigator Forums
Careers
Our partners
News & events
CASE STUDIES
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GET IN TOUCH
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CGA Empathy LAB wins at the Rail Innovation Awards 2024
Leadership Perspectives on Current CX Priorities
Why empathy requires listening on a meaningful level
How much customer research really gets used?
Strictly Empathy!
Empowering long-distance electric car journeys: closing the customer experience gaps
From IQ to EQ: Unlocking the value of customer asset management
CGA and STRAT7 enter strategic partnership
Customer centric transformation – the formula to a successful change programme
Consumer Duty – a matter of compliance or something more?
Creating value & differentiation in B2B2C supply chains
The importance of customer experience in the property sector
Customer empathy & the metaverse
Creating tangible improvement with CX initiatives
Reaping the benefits of a CX maturity audit – watch the webinar recording
How do you build responsiveness and resilience into your business?
Which comes first, the technology or the customer?
The commercial value of communities
Learning to live with customer angst
Live, work & travel – Exploring the themes of a rapidly changing customer horizon PART 2
Live, work & travel – Exploring the themes of a rapidly changing customer horizon PART 1
How can we make commercial property a valuable business in 2022 and beyond?
From mobility to mindset: how can businesses navigate a world that even AI can’t predict?
Congratulations TfL on a great win at the ICS Award 2021
Back to the future: human interaction is here to stay
Customer angst and anxiety – what does it mean for your business?
Knowledge Group forges partnership with CGA the UK’s leading customer experience consultancy
The changing challenges of executive blind spots
Life after 2020: using our learnings to improve customer experience
Inside the Customer Boardroom
Are your customers missing the human connection
In Customer Experience, two worlds are better than one
Managing the “brand gap” in a Covid World
Experience Makers launches short course with Bartlett Real Estate Institute
Who owns the customer? Why are you even asking?
Digital Manufacturing Week 2020
Time to change perspective: Digital Transformation
Moral Leadership
Changing Customer Values
Navigating cost and customer need
Forrester’s Now Tech: Customer Experience Strategy Consulting Practices Report
The Name’s Bond…
Carpe Omnia – Time for a new retail mindset!
Leading out of Lockdown
Enduring B2B Relationships during COVID-19
Engagement, Empathy & Dialogue – How to communicate with customers during the Covid-19 outbreak
Where does the customer fit in the Coronavirus crisis?
CGA, Navigators of Experience
Cultural Transformation
Mobility as a service
Rail can help save the planet, but government and the industry need to get it right first
Top Customer Experience Trends That Will Emerge in the Next 5 Years
by ForgetWP®