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OUR OFFERING
OUR SERVICES
Customer experience and journey mapping
Customer experience transformation
Heartbeat®
Compass
Customer insight, research and analysis
Voice of the customer
Customer satisfaction metrics
Experience design & process redesign
Employee engagement
Coaching and development
ABOUT US
Our team
Careers
Our partners
News & events
CASE STUDIES
INSIGHTS
GET IN TOUCH
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Customer centric transformation – the formula to a successful change programme
Consumer Duty – a matter of compliance or something more?
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The importance of customer experience in the property sector
Reaping the benefits of a CX maturity audit – watch the webinar recording
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Knowledge Group forges partnership with CGA the UK’s leading customer experience consultancy
In Customer Experience, two worlds are better than one
Experience Makers launches short course with Bartlett Real Estate Institute
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Forrester’s Now Tech: Customer Experience Strategy Consulting Practices Report
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