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OUR OFFERING
OUR SERVICES
Customer experience and journey mapping
Customer experience transformation
Heartbeat®
Compass
Customer insight, research and analysis
Voice of the customer
Customer satisfaction metrics
Experience design & process redesign
Employee engagement
Coaching and development
ABOUT US
Our team
Careers
Our partners
News & events
CASE STUDIES
INSIGHTS
GET IN TOUCH
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Strictly Empathy!
CGA and STRAT7 enter strategic partnership
Customer centric transformation – the formula to a successful change programme
Consumer Duty – a matter of compliance or something more?
Creating value & differentiation in B2B2C supply chains
The importance of customer experience in the property sector
Reaping the benefits of a CX maturity audit – watch the webinar recording
Congratulations TfL on a great win at the ICS Award 2021
Knowledge Group forges partnership with CGA the UK’s leading customer experience consultancy
In Customer Experience, two worlds are better than one
Experience Makers launches short course with Bartlett Real Estate Institute
Navigating cost and customer need
Forrester’s Now Tech: Customer Experience Strategy Consulting Practices Report
The Name’s Bond…
Enduring B2B Relationships during COVID-19
Where does the customer fit in the Coronavirus crisis?
CGA, Navigators of Experience
Cultural Transformation
Mobility as a service
Rail can help save the planet, but government and the industry need to get it right first
Top Customer Experience Trends That Will Emerge in the Next 5 Years
by ForgetWP®