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OUR OFFERING
OUR SERVICES
Customer experience and journey mapping
Customer experience transformation
Heartbeat®
Compass
Customer insight, research and analysis
Voice of the customer
Customer satisfaction metrics
Experience design & process redesign
Employee engagement
Coaching and development
ABOUT US
Our team
Careers
Our partners
News & events
CASE STUDIES
INSIGHTS
GET IN TOUCH
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E: info@cgaexperience.com
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Congratulations TfL on a great win at the ICS Award 2021
Knowledge Group forges partnership with CGA the UK’s leading customer experience consultancy
In Customer Experience, two worlds are better than one
Experience Makers launches short course with Bartlett Real Estate Institute
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Forrester’s Now Tech: Customer Experience Strategy Consulting Practices Report
The Name’s Bond…
Enduring B2B Relationships during COVID-19
Where does the customer fit in the Coronavirus crisis?
CGA, Navigators of Experience
Cultural Transformation
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Real Service & GRESB 4th Annual CX Seminar – hosted by the Crown Estate
Top Customer Experience Trends That Will Emerge in the Next 5 Years
by ForgetWP®