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Knowledge Group forges partnership with CGA the UK’s leading customer experience consultancy

In Customer Experience, two worlds are better than one

Experience Makers launches short course with Bartlett Real Estate Institute

Navigating cost and customer need

Forrester’s Now Tech: Customer Experience Strategy Consulting Practices Report

The Name’s Bond…

Enduring B2B Relationships during COVID-19

Where does the customer fit in the Coronavirus crisis?

CGA, Navigators of Experience

Cultural Transformation

Mobility as a service

Rail can help save the planet, but government and the industry need to get it right first

Real Service & GRESB 4th Annual CX Seminar – hosted by the Crown Estate

Top Customer Experience Trends That Will Emerge in the Next 5 Years