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The CX community for sharing, learning & collective wisdom.

The CGA Navigator Forum is a senior executive discussion forum for strategic customer issues of the day.

Never has there been a more important time to be in-tune with changing customer needs and the impact of technology on people’s expectations and experiences.

Having an executive forum for sharing industry best practice in a confidential environment is a unique resource which is highly valued by CGA’s navigator community.

Recognised for its fresh and original persecutive on the customer experience agenda across a range of sectors, the Navigator Forum seeks to bring together industry practitioners and thought leaders to network, debate, and gain valuable insights and ideas to help shape the way that people engage and interact in today’s rapidly changing world.

"CGA's Navigator Forums bring together speakers from a wide range of sectors who all have in common a passion for using empathy and insights to make real world, tangible changes to consumer experience. The opportunity to meet such highly experienced people from such diverse areas is remarkable."

Lawrence GouldCustomer Insights and Experience Leader

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Insights from previous customer Navigator Forums…

Strictly Empathy!

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Is empathy the greatest disruptor for modern businesses?   In 2021, Rose Ayling-Ellis left Strictly Come Dancing viewers breathless when she danced to Symphony by Clean Bandit. A brief interlude…

Why empathy requires listening on a meaningful level

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Language, listening and cultural context: why words matter    Much of creating, understanding and improving customer experience, particularly at the point of research, is about listening. What's said, what's not…

How much customer research really gets used?

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How much customer research really gets used?    At CGA one of the things we're really passionate about is tying customer insights to action. It's not enough to do research…

We love talking all things customer and employee experience. If you’d like to understand how we can navigate your business through this world, get in touch.

Find us at CGA, The Granary, High
House Farm, Gomshall Lane,
Shere, GU5 9BU