The CGA Navigator Forum is a senior executive discussion forum for strategic customer issues of the day.
Never has there been a more important time to be in-tune with changing customer needs and the impact of technology on people’s expectations and experiences.
Having an executive forum for sharing industry best practice in a confidential environment is a unique resource which is highly valued by CGA’s navigator community.
Recognised for its fresh and original perspective on the customer experience agenda across a range of sectors, the Navigator Forum seeks to bring together industry practitioners and thought leaders to network, debate, and gain valuable insights and ideas to help shape the way that people engage and interact in today’s rapidly changing world.
”"CGA's Navigator Forums bring together speakers from a wide range of sectors who all have in common a passion for using empathy and insights to make real world, tangible changes to consumer experience. The opportunity to meet such highly experienced people from such diverse areas is remarkable."
Lawrence GouldCustomer Insights and Experience Leader
Register to receive details on upcoming events
Insights from previous customer Navigator Forums…
Since the Financial Conduct Authority’s Consumer Duty came into force, firms across the financial services sector must positively drive the delivery of good outcomes for their retail customers, whilst being…
For years, organisation and industry academics have been debating who owns the customer, usually driven by an organisation’s lack of confidence in its own people and an inherent anxiety, that…
In a world increasingly shaped by algorithms and automation, the question for today’s customer experience leaders isn’t whether to embrace technology—it’s how to do so without losing the human connection…
by ForgetWP®