The CGA Navigator Forum is a senior executive discussion forum for strategic customer issues of the day.
Never has there been a more important time to be in-tune with changing customer needs and the impact of technology on people’s expectations and experiences.
Having an executive forum for sharing industry best practice in a confidential environment is a unique resource which is highly valued by CGA’s navigator community.
Recognised for its fresh and original persecutive on the customer experience agenda across a range of sectors, the Navigator Forum seeks to bring together industry practitioners and thought leaders to network, debate, and gain valuable insights and ideas to help shape the way that people engage and interact in today’s rapidly changing world.
”"CGA's Navigator Forums bring together speakers from a wide range of sectors who all have in common a passion for using empathy and insights to make real world, tangible changes to consumer experience. The opportunity to meet such highly experienced people from such diverse areas is remarkable."
Lawrence GouldCustomer Insights and Experience Leader
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Insights from previous customer Navigator Forums…
Language, listening and cultural context: why words matter Much of creating, understanding and improving customer experience, particularly at the point of research, is about listening. What's said, what's not…
Language, listening and cultural context: why words matter Much of creating, understanding and improving customer experience, particularly at the point of research, is about listening. What's said, what's not…
We asked our network of customer experience leaders about their CX priorities for the coming year and what they believed their biggest challenges to be. In CGA's 2024 CX Navigator…
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