Bain & Co
of CEOs believe they deliver superior customer experiences.
of their customers agree.
Navigating your Customer Experience needs
CGA determines a direction, we lend expertise and we guide. But it is crucial that is it your people who make and take your customer change journey. We don’t dictate and we don’t spoon feed!
We coach, partner, encourage and guide, to influence attitudes and behaviours, to win hearts and minds, and get everyone focused on creating the best customer experience your organisation can give.
With exhaustive knowledge, proven methodologies, creative implementation and a hands-on approach, our customer experience consultants can help you navigate the world of customer experience, enabling you to transform customer and employee behaviour into your most valuable assets.
Graham came to CGA after a long and illustrious career at top global brands including SG Johnson, Bosch Power tools and NXT Plc. Graham's ethos is to build immersive and high-quality relationships and he believes that deep partnerships, characterised by mutual respect and trust, deliver the best outcomes for clients and their customers. The work Graham does creates a customer experience roadmap that is both easy to relate to and practically deliver.
On a personal note ...
Graham is a keen fly-fisherman and a self-confessed tool nut who loves DIY projects around the house.
His career spans over 30 years of senior and board level experience across a range of companies, including Allied Breweries, Woolworths, Kingfisher, Dorling Kindersley and Digitas. In each instance, Chris has sought to put the customer at the heart of the business through innovative proposition development. Chris's visionary approach helps organisations challenge their status quo and shape their future based on customer insight and a deeper understanding of the value of customer experience. Chris is a sought after conference speaker, thought leader and Board advisor.
On a personal note...
In his spare time, if not with his family, he is a passionate sailor, cyclist and lover of the outdoors.
She has been instrumental in delivering major projects for CGA for clients including The Rail Delivery Group, Coca-Cola European Partners, The Telegraph and Mass Mutual. Carla helps her clients navigate large and complex challenges by ensuring projects have a clear set of deliverables, which add value for both the clients and their customers.
On a personal note...
Carla is kept busy with young twins but when she can loves, travelling, live music and festivals. She is also a keen follower of drag racing.
Find out how CGA can help you deliver your Customer Experience change programme
If you share our passion for the customer, why not join our Navigator Community
Our Navigator community offers a place for like-minded individuals to meet, virtually and physically to discuss the changing customer and employee agenda and what that means for all types of business.
Let us know if you would like to be part of the community.
Chris Garthwaite, CGA CEO recognised as top 20 CX influencer
The CEO of consultancy CGA Experience, Chris is a 35-year CX industry veteran. After a successful career driving Customer Experience transformation, including early-stage e-commerce launching Woolworths Direct and e-Kingfisher, he set up CGA in 2001. Over the past 18 years, CGA has led the way in creating value through transforming customer journeys into compelling and commercial experiences.