Case Studies

We are proud of our relationships and the results we achieve for our clients. Take a look at some of our recent work from around the globe.

Map and diagnose entire customer experience journey

Customer Experience as the basis for brand differentiation

Deploy Heartbeat® to develop world-class automotive brand experience

Optimising customer management for the convenience store market

World Class Customer Experience

Making customer experience the operating model for the rail industry –

Improving Patient and Clinical Attitudes

Differentiation Through Customer Experience

Global B2C Customer Experience Management Framework

Customer Service Excellence Programme

Redefining The Private Client Manager Experience

Global ‘Mine to Market’ Diamond Experience

Global Tyre Manufacturer

Putting Customers First and Managing their Experience Journey

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