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Case Studies

We have each seen the incredible transformation and measurable returns that meeting customers’ wants and needs can deliver. It is genuinely uplifting and empowering. We are evangelists, helping our clients make the case for customer centricity and are immensely proud of the relationships we have established and the projects we have completed. Find out more about some of our work here.

Putting the customer at the heart of financial inclusion

Immersive empathy training to reduce conflict during disruption in the rail industry

Customer-centric culture transformation

Benchmarking customer experience for building societies

Delivering value through insight at Places for London

Customer journey mapping


Customer Service Excellence Programme


Improving Patient and Clinical Attitudes


Global B2C Customer Experience Management Framework


Heartbeat Programme


Redefining the Middle Eastern Forecourt Experience


Best in Class Visitor Experience

mary kay

Customer Listening & Understanding Programme

rail delivery group

Creating a customer led operating model for the rail industry

abdul latif jameel

Transforming business for an enduring future

LAL language centres

Differentiating Brand through the Customer Experience

inchcape logo

Creating seamless experiences in a digitally disruptive market


Building a world class customer blueprint in the challenging Automobile Market

coca cola

Optimising Customer Management for the Convenience Store Market

Our journey with our clients

case studies

We love talking all things customer and employee experience. If you’d like to understand how we can navigate your business through this world, get in touch.

Find us at CGA, The Granary, High
House Farm, Gomshall Lane,
Shere, GU5 9BU