Case Studies

We have each seen the incredible transformation and measurable returns that meeting customers’ wants and needs can deliver. It is genuinely uplifting and empowering. We are evangelists, helping our clients make the case for customer centricity and are immensely proud of the relationships we have established and the projects we have completed. Find out more about some of our work here.

Customer Service Excellence Programme

Improving Patient and Clinical Attitudes

Global B2C Customer Experience Management Framework

Heartbeat Programme

Redefining the Middle Eastern Forecourt Experience

Best in Class Visitor Experience

Customer Listening & Understanding Programme

Creating a customer led operating model for the rail industry

Transforming business for an enduring future

Differentiating Brand through the Customer Experience

Creating seamless experiences in a digitally disruptive market

Building a world class customer blueprint in the challenging Automobile Market

Optimising Customer Management for the Convenience Store Market

Putting the Customer at the Heart of Property

Our journey with our clients

We love talking all things customer and employee experience. If you’d like to understand how we can navigate your business through this world, get in touch.

Find us at CGA, Albury Hall,
The Street, Albury, Guildford,
Surrey, GU5 9AD, UK