With the help of our maturity audit tool we support you in identifying and understanding your true capabilities to ensure you’re ready to set off on your CX journey.
It’s wise to have an objective understanding of your organisation’s strengths and weaknesses in customer experience maturity before embarking upon any change programme.
An evidence-based CX maturity audit against business-critical parameters can help you scope your current capability, in order to determine an informed ambition as well as understanding capability gaps.
We have developed our CX maturity audit tool, Compass, to identify any internal challenges and inherent strengths you can focus on to underpin quick wins, increasing your chances of success.
For more detailed information, download the brochure and contact us to have a chat!
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”“In our 20 years of helping clients deliver better customer value, we consistently observe that many organisations frequently overestimate heir objective level of internal Customer Experience maturity.'Chris GarthwaiteCEO, CGA Experience