News & Events Archives - CGA | the UK’s leading customer experience consultancy

Insights News & Events

Celebrating 24 Years of CX Excellence: 24 Lessons We’ve Learned

At CGA, we’re celebrating 24 years of putting customers at the heart of businesses. Along…

Nicki BarriballJune 18, 2025

Insights News & Events

Humanising Digital webinar

HUMANISING DIGITAL Balancing automation and empathy in the customer experience landscape Presented by Chris Garthwaite,…

Nicki BarriballJune 17, 2025

Insights News & Events

How HR Leaders Change The World – The Power of Empathy

Click on the image to hear the podcast Listen to Chris Garthwaite, CEO of CGA…

Nicki BarriballFebruary 25, 2025

News & Events

Success at the UK Customer Experience Awards!

UKCX Awards Ceremony at Wembley Stadium We are thrilled to have won a Bronze award…

Nicki BarriballOctober 18, 2024

News & Events

CGA announces new partnership with Housemark

CGA is delighted to announce a new partnership with Housemark, the housing data specialist. This…

Andy GalliersSeptember 17, 2024

News & Events

CGA Empathy LAB wins at the Rail Innovation Awards 2024

CGA Empathy LAB win 'People Skills and Diversity Award' at the UK Rail Innovation Awards…

Andy GalliersJune 27, 2024

Insights News & Events

Strictly Empathy!

Is empathy the greatest disruptor for modern businesses? In 2021, Rose Ayling-Ellis left Strictly…

Andy GalliersJuly 7, 2023

Insights News & Events

CGA and STRAT7 enter strategic partnership

Leading customer experience consultancy CGA today announced that it has formed a strategic partnership with…

Andy GalliersJanuary 26, 2023

Insights News & Events

Customer centric transformation – the formula to a successful change programme

Customer centric transformation - the formula to a successful change programme The number one requirement…

Andy GalliersOctober 26, 2022

Insights News & Events

Consumer Duty – a matter of compliance or something more?

Consumer Duty is the latest regulatory change from the FCA intended to protect the interests…

Andy GalliersSeptember 26, 2022

News & Events

Celebrating 24 Years of CX Excellence: 24 Lessons We’ve Learned

Humanising Digital webinar

How HR Leaders Change The World – The Power of Empathy

Success at the UK Customer Experience Awards!

CGA announces new partnership with Housemark

CGA Empathy LAB wins at the Rail Innovation Awards 2024

Strictly Empathy!

CGA and STRAT7 enter strategic partnership

Customer centric transformation – the formula to a successful change programme

Consumer Duty – a matter of compliance or something more?

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