The CGA Navigator Forum is a senior executive discussion forum for strategic customer issues of the day.
Never has there been a more important time to be in-tune with changing customer needs and the impact of technology on people’s expectations and experiences.
Having an executive forum for sharing industry best practice in a confidential environment is a unique resource which is highly valued by CGA’s navigator community.
Recognised for its fresh and original perspective on the customer experience agenda across a range of sectors, the Navigator Forum seeks to bring together industry practitioners and thought leaders to network, debate, and gain valuable insights and ideas to help shape the way that people engage and interact in today’s rapidly changing world.
”"CGA's Navigator Forums bring together speakers from a wide range of sectors who all have in common a passion for using empathy and insights to make real world, tangible changes to consumer experience. The opportunity to meet such highly experienced people from such diverse areas is remarkable."
Lawrence GouldCustomer Insights and Experience Leader
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Insights from previous customer Navigator Forums…
We are now five years on from the Covid era, where new ways of operating have settled in and changes in collective behaviours can no longer be attributed to short-term…
For years, organisation and industry academics have been debating who owns the customer, usually driven by an organisation’s lack of confidence in its own people and an inherent anxiety, that…
This week is National Customer Service Week, dedicated to exploring themes ranging from the evolving needs of customers, to delivering service with respect, employee engagement, as well as productivity, growth…
