What does modern customer service look like?
This week is National Customer Service Week, dedicated to exploring themes ranging from the evolving…
Nicki BarriballOctober 3, 2025
Celebrating 24 Years of CX Excellence: 24 Lessons We’ve Learned
At CGA, we’re celebrating 24 years of putting customers at the heart of businesses. Along…
Nicki BarriballJune 18, 2025
Humanising Digital webinar
HUMANISING DIGITAL Balancing automation and empathy in the customer experience landscape Presented by Chris Garthwaite,…
Nicki BarriballJune 17, 2025
Putting Customers First: How to Meet the FCA’s Consumer Duty with Confidence
Since the Financial Conduct Authority’s Consumer Duty came into force, firms across the financial services…
Nicki BarriballApril 25, 2025
Humanising Digital: Balancing Automation and Empathy in the CX Landscape
In a world increasingly shaped by algorithms and automation, the question for today’s customer experience…
Nicki BarriballApril 16, 2025
How HR Leaders Change The World – The Power of Empathy
Click on the image to hear the podcast Listen to Chris Garthwaite, CEO of CGA…
Nicki BarriballFebruary 25, 2025
Success at the UK Customer Experience Awards!
UKCX Awards Ceremony at Wembley Stadium We are thrilled to have won a Bronze award…
Nicki BarriballOctober 18, 2024
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