What will 2026 bring for customers financial status?
Having had a chance to eat far too much, spend much needed time with family…
Nicki BarriballJanuary 9, 2026
What does the budget mean for businesses?
It's a few weeks since the autumn Budget was announced, and the response from businesses…
Nicki BarriballDecember 18, 2025
How can B2B businesses optimise client relationship management?
It’s one thing winning a client, but the real value for B2B businesses is in…
Nicki BarriballNovember 28, 2025
What happens next? The post-post-Covid response in commercial property
We are now five years on from the Covid era, where new ways of operating…
Nicki BarriballNovember 5, 2025
What does modern customer service look like?
This week is National Customer Service Week, dedicated to exploring themes ranging from the evolving…
Nicki BarriballOctober 3, 2025
Celebrating 24 Years of CX Excellence: 24 Lessons We’ve Learned
At CGA, we’re celebrating 24 years of putting customers at the heart of businesses. Along…
Nicki BarriballJune 18, 2025
Humanising Digital webinar
HUMANISING DIGITAL Balancing automation and empathy in the customer experience landscape Presented by Chris Garthwaite,…
Nicki BarriballJune 17, 2025
Putting Customers First: How to Meet the FCA’s Consumer Duty with Confidence
Since the Financial Conduct Authority’s Consumer Duty came into force, firms across the financial services…
Nicki BarriballApril 25, 2025
Humanising Digital: Balancing Automation and Empathy in the CX Landscape
In a world increasingly shaped by algorithms and automation, the question for today’s customer experience…
Nicki BarriballApril 16, 2025
How HR Leaders Change The World – The Power of Empathy
Click on the image to hear the podcast Listen to Chris Garthwaite, CEO of CGA…
Nicki BarriballFebruary 25, 2025
