What happens next? The post-post-Covid response in commercial property
We are now five years on from the Covid era, where new ways of operating…
Nicki BarriballNovember 5, 2025
Celebrating 24 Years of CX Excellence: 24 Lessons We’ve Learned
At CGA, we’re celebrating 24 years of putting customers at the heart of businesses. Along…
Nicki BarriballJune 18, 2025
TALKING CX:
James Paterson,
Chief Executive,
Dudley Building Society
James Paterson,
Chief Executive,
Dudley Building Society
Navigating Financial Services CX Transformation: Focusing on the Needs of the Community Dudley Building Society…
Andy GalliersMay 7, 2025
TALKING CX:
Tom Allder, CMO,
International Personal Finance
Tom Allder, CMO,
International Personal Finance
Navigating Financial Services CX Transformation: The Journey To Customer Centricity Tom Allder, International Personal Finance's…
Andy GalliersMay 7, 2025
Putting Customers First: How to Meet the FCA’s Consumer Duty with Confidence
Since the Financial Conduct Authority’s Consumer Duty came into force, firms across the financial services…
Nicki BarriballApril 25, 2025
Humanising Digital: Balancing Automation and Empathy in the CX Landscape
In a world increasingly shaped by algorithms and automation, the question for today’s customer experience…
Nicki BarriballApril 16, 2025
CGA Empathy LAB wins at the Rail Innovation Awards 2024
CGA Empathy LAB win 'People Skills and Diversity Award' at the UK Rail Innovation Awards…
Andy GalliersJune 27, 2024
Leadership Perspectives on Current CX Priorities
We asked our network of customer experience leaders about their CX priorities for the coming…
Andy GalliersJune 17, 2024
Why empathy requires listening on a meaningful level
Language, listening and cultural context: why words matter Much of creating, understanding and improving…
Andy GalliersAugust 29, 2023
How much customer research really gets used?
How much customer research really gets used? At CGA one of the things we're…
Andy GalliersAugust 29, 2023
