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CGA Empathy LAB wins at the Rail Innovation Awards 2024

CGA Empathy LAB win 'People Skills and Diversity Award' at the UK Rail Innovation Awards…

Andy GalliersJune 27, 2024

Insights

Leadership Perspectives on Current CX Priorities

We asked our network of customer experience leaders about their CX priorities for the coming…

Andy GalliersJune 17, 2024

Insights

Why empathy requires listening on a meaningful level

Language, listening and cultural context: why words matter Much of creating, understanding and improving…

Andy GalliersAugust 29, 2023

Insights

How much customer research really gets used?

How much customer research really gets used? At CGA one of the things we're…

Andy GalliersAugust 29, 2023

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