Insights Why empathy requires listening on a meaningful level Language, listening and cultural context: why words matter Much of creating, understanding and improving…Kate GodfreyAugust 29, 2023
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Insights Empowering long-distance electric car journeys: closing the customer experience gaps In recent years, electric vehicles (EVs) have gained growing popularity due to their eco-friendly nature…Kate GodfreyMay 24, 2023
Insights From IQ to EQ: Unlocking the value of customer asset management The real estate sector is facing a defining moment in how it will drive value…Sarah HessJanuary 26, 2023
InsightsNews & Events CGA and STRAT7 enter strategic partnership Leading customer experience consultancy CGA today announced that it has formed a strategic partnership with…Sarah HessJanuary 26, 2023
InsightsNews & Events Customer centric transformation – the formula to a successful change programme Customer centric transformation - the formula to a successful change programme The number one requirement…Sarah HessOctober 26, 2022