Customer centric transformation - the formula to a successful change programme The number one requirement…
Sarah HessOctober 26, 2022
In complex supply chains, how does a B2B provider embrace knowing their immediate customer as…
Sarah HessSeptember 8, 2022
Recent global events have brought on many changes in a variety of sectors, and commercial…
Sarah HessSeptember 7, 2022
It is easy to get excited about the opportunities for customer experience in the digital…
Sarah HessJuly 26, 2022
CGA has supported clients for 21 years to develop strategy, value propositions and initiatives which…
Sarah HessJuly 12, 2022
If you are considering embarking upon a change programme, it is wise to have an…
Sarah HessMay 20, 2022
“The definition of insanity is doing the same thing over and over again and expecting…
Sarah HessMay 6, 2022
Technology or operationally driven businesses often struggle to get the balance right between chasing a…
Sarah HessApril 25, 2022
In the past, brands competed with brands and companies competed with companies in a commercial…
Sarah HessApril 14, 2022
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