Language, listening and cultural context: why words matter Much of creating, understanding and improving…
Kate GodfreyAugust 29, 2023
In recent years, electric vehicles (EVs) have gained growing popularity due to their eco-friendly nature…
Kate GodfreyMay 24, 2023
The real estate sector is facing a defining moment in how it will drive value…
Sarah HessJanuary 26, 2023
Leading customer experience consultancy CGA today announced that it has formed a strategic partnership with…
Sarah HessJanuary 26, 2023
Customer centric transformation - the formula to a successful change programme The number one requirement…
Sarah HessOctober 26, 2022
Consumer Duty is the latest regulatory change from the FCA intended to protect the interests…
Sarah HessSeptember 26, 2022
In complex supply chains, how does a B2B provider embrace knowing their immediate customer as…
Sarah HessSeptember 8, 2022
Recent global events have brought on many changes in a variety of sectors, and commercial…
Sarah HessSeptember 7, 2022
It is easy to get excited about the opportunities for customer experience in the digital…
Sarah HessJuly 26, 2022
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