Leadership Perspectives on Current CX Priorities Insights Leadership Perspectives on Current CX Priorities We asked our network of customer experience leaders about their CX priorities for the coming…Andy GalliersJune 17, 2024
Why empathy requires listening on a meaningful level Insights Why empathy requires listening on a meaningful level Language, listening and cultural context: why words matter Much of creating, understanding and improving…Andy GalliersAugust 29, 2023
How much customer research really gets used? Insights How much customer research really gets used? How much customer research really gets used? At CGA one of the things we're…Andy GalliersAugust 29, 2023