ROI Archives - CGA | the UK’s leading customer experience consultancy

Insights News & Events

CGA Empathy LAB wins at the Rail Innovation Awards 2024

CGA Empathy LAB win 'People Skills and Diversity Award' at the UK Rail Innovation Awards…

Kate GodfreyJune 27, 2024

Insights

Leadership Perspectives on Current CX Priorities

We asked our network of customer experience leaders about their CX priorities for the coming…

Kate GodfreyJune 17, 2024

Insights

Why empathy requires listening on a meaningful level

Language, listening and cultural context: why words matter Much of creating, understanding and improving…

Kate GodfreyAugust 29, 2023

Insights

How much customer research really gets used?

How much customer research really gets used? At CGA one of the things we're…

Kate GodfreyAugust 29, 2023

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