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We’ll be in touch very shortly. In the meantime, please feel free to explore some of our insights!

Insights

At CGA, we are continually thinking, creating and sharing. Read some of our insights from the field.

What does modern customer service look like?

| Insights, News & Events | No Comments
This week is National Customer Service Week, dedicated to exploring themes ranging from the evolving needs of customers, to delivering service with respect, employee engagement, as well as productivity, growth…

Celebrating 24 Years of CX Excellence: 24 Lessons We’ve Learned

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At CGA, we’re celebrating 24 years of putting customers at the heart of businesses. Along the way, we’ve partnered with some of the UK’s most forward-thinking organisations across finance, housing,…

Humanising Digital webinar

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HUMANISING DIGITAL Balancing automation and empathy in the customer experience landscape Presented by Chris Garthwaite, CEO, CGA Experience Automation, AI, algorithms. Brilliant for efficiency and personalisation, but what about your…

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