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Insights

At CGA, we are continually thinking, creating and sharing. Read some of our insights from the field.

Celebrating 24 Years of CX Excellence: 24 Lessons We’ve Learned

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At CGA, we’re celebrating 24 years of putting customers at the heart of businesses. Along the way, we’ve partnered with some of the UK’s most forward-thinking organisations across finance, housing,…

Humanising Digital webinar

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HUMANISING DIGITAL Balancing automation and empathy in the customer experience landscape Presented by Chris Garthwaite, CEO, CGA Experience Automation, AI, algorithms. Brilliant for efficiency and personalisation, but what about your…

TALKING CX:
James Paterson,
Chief Executive,
Dudley Building Society

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Navigating Financial Services CX Transformation: Focusing on the Needs of the Community Dudley Building Society has a long and proud history of serving its local community, but a new leadership…

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