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Insights

At CGA, we are continually thinking, creating and sharing. Read some of our insights from the field.

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How can B2B businesses optimise client relationship management?

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It’s one thing winning a client, but the real value for B2B businesses is in maintaining and growing long-term relationships, and that’s where customer experience (CX) is both overlooked and…

What happens next? The post-post-Covid response in commercial property

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We are now five years on from the Covid era, where new ways of operating have settled in and changes in collective behaviours can no longer be attributed to short-term…

What does modern customer service look like?

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This week is National Customer Service Week, dedicated to exploring themes ranging from the evolving needs of customers, to delivering service with respect, employee engagement, as well as productivity, growth…

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