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Insights

At CGA, we are continually thinking, creating and sharing. Read some of our insights from the field.

Why empathy requires listening on a meaningful level

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Language, listening and cultural context: why words matter    Much of creating, understanding and improving customer experience, particularly at the point of research, is about listening. What's said, what's not…

How much customer research really gets used?

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How much customer research really gets used?    At CGA one of the things we're really passionate about is tying customer insights to action. It's not enough to do research…

Strictly Empathy!

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Is empathy the greatest disruptor for modern businesses?   In 2021, Rose Ayling-Ellis left Strictly Come Dancing viewers breathless when she danced to Symphony by Clean Bandit. A brief interlude…

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+44 (0) 1483 209 586

 

Find us:

CGA, The Granary,

High House Farm, Gomshall Lane,

Shere, GU5 9BU

 

For enquires from GCC Countries:

Knowledge Group

Tel: +971 2 501 5454
Fax:+971 2 586 6782
Email: info@knowledgegroup.co

Website: www.knowledgegroup.co