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At CGA, we are continually thinking, creating and sharing. Read some of our insights from the field.

CGA Empathy LAB wins at the Rail Innovation Awards 2024

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CGA Empathy LAB win 'People Skills and Diversity Award' at the UK Rail Innovation Awards 2024 CGA are thrilled to announce that CGA Empathy LAB has been awarded the 'People…

Leadership Perspectives on Current CX Priorities

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We asked our network of customer experience leaders about their CX priorities for the coming year and what they believed their biggest challenges to be. In CGA's 2024 CX Navigator…

Why empathy requires listening on a meaningful level

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Language, listening and cultural context: why words matter    Much of creating, understanding and improving customer experience, particularly at the point of research, is about listening. What's said, what's not…

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