Join us for a discussion, focusing on the business advantages of understanding your customer experience maturity
If you are considering embarking upon a change programme, it is wise to have an objective understanding of your organisation’s strengths and weaknesses in customer experience maturity first. An evidence-based CX maturity audit against business-critical parameters can help you identify any capability gaps and determine an informed ambition.
On 24th June 2022 at 12:00pm GMT, three of our CX experts are getting together to discuss maturity audits and how businesses can benefit, as they identify key areas for prioritised focus and investment.
You have the chance to join CGA’s Chief Delivery Officer Carla Hall, Partner & CCO Graham Ryan and Client Success Director James Young as they talk about CX maturity audits and typical client organisational benefits, providing you with insight into how they can help you engage with your organisation to optimise a change programme, and get the opportunity to ask questions during the discussion.
If you’re Head of CX, Customer Success Director or heading up a CX transformation programme then we really recommend this webinar to you as a place to figure out where to get started.