News & Insight

At CGA, we are continually thinking, creating and sharing. Read some of our insights from the field.

Delivering a Customer Experience for the ‘Millenials’.

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Our very own Chris Garthwaite has just come off stage at the DSA Conference today ~ having delivered an insightful keynote on delivering exceptional customer experience in a changing marketplace. We...

Ryan Smith’s Qualtrics Capitalizes On The Rise Of The ‘Experience Economy’

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A Series of Forbes Insights Profiles of Thought Leaders Changing the Business Landscape:  Ryan Smith, Founder and CEO, Qualtrics. CGA are proud to be Platinum partners of Qualtrics and a...

The Experience Gap

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Transforming Customer Experience: closing the gap between customer expectation and actual delivery? In our increasingly 24/7, Omni-channel digital world, meeting customer expectations and adding value is a tough challenge. Why?...

Customer Experience – what can you expect in 2017 and beyond?

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Read why an increasing % of CEO's are now putting Customer Experience at the top of their strategic priorities. Every year new data demonstrates that CX is becoming more important than...

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