News & Insight

At CGA, we are continually thinking, creating and sharing. Read some of our insights from the field.

customer centric productivity gain

In search of customer centric productivity gain!

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In a world of uncertainty we are forced to consider how to get more out of less. There is a lot of talk in the UK right now about productivity;…

Customer Experience Strategy

A Graphic Roadmap to support your Customer Experience (CX) Strategy!

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A Graphic Roadmap to support your Customer Experience (CX) Strategy! Where are you on the CX Maturity Curve? As expert CX practitioners, we find it helpful to look at a...
Customer Experience

Global CX Day, October 3rd 2017 – Claim your CX offer from CGA today!

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Is your Customer Experience programme measuring the right things to support improved business performance? At CGA we offer a Fast Track CX Measurement Assessment Service to show the link between customer experience performance improvement and...
Employee Experience

Great Customer Experience means Engaging your People First

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Look after your people and they will look after your customers. Not long ago, employee experience (EX) was where customer experience (CX) used to be years before that: acknowledged as...

Why CX? Why now? The urgency to invest in CX is rising

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Successfully measuring your customer experience (CX) can optimise business performance Whether your company is successful and growing like crazy or it’s currently going through a bad patch and needing some...

The Search for Elusive Sales Growth in the FMCG Sector

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'Top-up shopping': How changing shopper behaviour has been driving growth in discounters and the convenience channel Over the past 4 years research shows that the 50 largest FMCG global companies...

‘Employee Experience is the Future’ – Chris Garthwaite talks to Tip TV

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Chris Garthwaite, CEO and Founder of CGA Experience, talks to Tip TV CEO Nick Batsford about how 'employee experience' is key to transforming customer experience for any business. If you...

Renault: Re-thinking the Dealership Experience

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Congratulations to our client Renault for taking No 1 spot for ‘Best Car Dealer 2016’ as voted for by Auto Express readers! CGA are delighted to share the results of...

Delivering a Customer Experience for the ‘Millenials’.

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Our very own Chris Garthwaite has just come off stage at the DSA Conference today ~ having delivered an insightful keynote on delivering exceptional customer experience in a changing marketplace. We...

Ryan Smith’s Qualtrics Capitalizes On The Rise Of The ‘Experience Economy’

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A Series of Forbes Insights Profiles of Thought Leaders Changing the Business Landscape:  Ryan Smith, Founder and CEO, Qualtrics. CGA are proud to be Platinum partners of Qualtrics and a...

The Experience Gap

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Transforming Customer Experience: closing the gap between customer expectation and actual delivery? In our increasingly 24/7, Omni-channel digital world, meeting customer expectations and adding value is a tough challenge. Why?...

Customer Experience – what can you expect in 2017 and beyond?

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Read why an increasing % of CEO's are now putting Customer Experience at the top of their strategic priorities. Every year new data demonstrates that CX is becoming more important than...

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