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Creating value & differentiation in B2B2C supply chains

By September 8, 2022September 22nd, 2022News & Events

In complex supply chains, how does a B2B provider embrace knowing their immediate customer as well as the end customer or user?

This conversation between CGA’s expert on customer centric change management Katie McConochie and Partner & CCO Graham Ryan provides great insight into what is happening in B2B2C in this post-Covid world, what businesses should focus on to become more customer centric and, ultimately, ensure customer loyalty to help with business success.

Please enter your contact details to watch the recording on demand. If you want to gain insight into your current CX capabilities and discuss what you can do to become a more customer-centric business, get in touch!