Consumer Duty is the latest regulatory change from the FCA intended to protect the interests of retail consumers. During a time of substantial instability for consumers, the regulation wants providers to focus much more on customer outcomes.
Is Consumer Duty “more of the same” or is there a need to consider the approach to this regulation in a different way from simple compliance? And how do organisations best address any potential gaps?
This video will give you the answers and provide you with more insight on the topic.