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Consumer Duty – a matter of compliance or something more?

By September 26, 2022October 6th, 2022Insights, News & Events

Consumer Duty is the latest regulatory change from the FCA intended to protect the interests of retail consumers. During a time of substantial instability for consumers, the regulation wants providers to focus much more on customer outcomes.

Is Consumer Duty “more of the same” or is there a need to consider the approach to this regulation in a different way from simple compliance? And how do organisations best address any potential gaps?

This video will give you the answers and provide you with more insight on the topic.

Please enter your contact details to watch the recording on demand. If you want to gain insight into your current CX capabilities and discuss what you can do to become a more customer-centric business, get in touch!