Customer centric transformation – the formula to a successful change programme
The number one requirement to ensure a successful change programme is the strong engagement and sponsorship of leadership. But what are typically the other factors which put energy behind customer centric change?
In this video Mikki Hall, our expert on customer centric transformation speaks to Graham about typical internal barriers to change and the formula for success with a change programme.
Please enter your contact details to watch the recording on demand. If you want to gain insight into your current CX capabilities and discuss what you can do to become a more customer-centric business, get in touch!