What does modern customer service look like?
This week is National Customer Service Week, dedicated to exploring themes ranging from the evolving…
Nicki BarriballOctober 3, 2025
Celebrating 24 Years of CX Excellence: 24 Lessons We’ve Learned
At CGA, we’re celebrating 24 years of putting customers at the heart of businesses. Along…
Nicki BarriballJune 18, 2025
Humanising Digital webinar
HUMANISING DIGITAL Balancing automation and empathy in the customer experience landscape Presented by Chris Garthwaite,…
Nicki BarriballJune 17, 2025
How HR Leaders Change The World – The Power of Empathy
Click on the image to hear the podcast Listen to Chris Garthwaite, CEO of CGA…
Nicki BarriballFebruary 25, 2025
Success at the UK Customer Experience Awards!
UKCX Awards Ceremony at Wembley Stadium We are thrilled to have won a Bronze award…
Nicki BarriballOctober 18, 2024
CGA announces new partnership with Housemark
CGA is delighted to announce a new partnership with Housemark, the housing data specialist. This…
Andy GalliersSeptember 17, 2024
CGA Empathy LAB wins at the Rail Innovation Awards 2024
CGA Empathy LAB win 'People Skills and Diversity Award' at the UK Rail Innovation Awards…
Andy GalliersJune 27, 2024
Strictly Empathy!
Is empathy the greatest disruptor for modern businesses? In 2021, Rose Ayling-Ellis left Strictly…
Andy GalliersJuly 7, 2023
CGA and STRAT7 enter strategic partnership
Leading customer experience consultancy CGA today announced that it has formed a strategic partnership with…
Andy GalliersJanuary 26, 2023
Customer centric transformation – the formula to a successful change programme
Customer centric transformation - the formula to a successful change programme The number one requirement…
Andy GalliersOctober 26, 2022
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