News & Events Navigating cost and customer need As we lockdown restrictions continue to ease, customer forecasting for demand and cost is exceptionally…MartinaOctober 7, 2020
News & Events Forrester’s Now Tech: Customer Experience Strategy Consulting Practices Report We're really proud to have been listed in Forrester's Now Tech: Customer Experience Strategy Consulting…MartinaOctober 6, 2020
News & Events The Name’s Bond… In a world facing chaos and recession it is instinctive to turn to our heroes…MartinaOctober 5, 2020
News & Events Enduring B2B Relationships during COVID-19 B2B relationships are complex to manage at the best of times, but with organisational teams…grahamdarracottApril 27, 2020
News & Events Where does the customer fit in the Coronavirus crisis? The Coronavirus outbreak has been described as one of the greatest challenges of our generation.…grahamdarracottMarch 18, 2020
News & Events CGA, Navigators of Experience In a world that is ever-changing, CGA are really excited to announce the next step…grahamdarracottFebruary 27, 2020
News & Events Cultural Transformation When pursuing exceptional customer experiences (CX)that build enduring relationships rather than just chase new sales,…grahamdarracottJanuary 9, 2020
News & Events Mobility as a service In the past, cars were a status symbol, in the future the value will lie…grahamdarracottJanuary 9, 2020
News & Events Rail can help save the planet, but government and the industry need to get it right first By 2050 the United Nations estimates that there will be 6,7 billion people living in…grahamdarracottJanuary 9, 2020
News & Events Top Customer Experience Trends That Will Emerge in the Next 5 Years To succeed, companies must ensure that customer experience (CX) is at the heart of their…grahamdarracottJune 21, 2019