cga Archives - CGA | the UK’s leading customer experience consultancy

Insights

TALKING CX:
James Paterson,
Chief Executive,
Dudley Building Society

Navigating Financial Services CX Transformation: Focusing on the Needs of the Community Dudley Building Society…

Andy GalliersMay 7, 2025

Insights

TALKING CX:
Tom Allder, CMO,
International Personal Finance

Navigating Financial Services CX Transformation: The Journey To Customer Centricity Tom Allder, International Personal Finance's…

Andy GalliersMay 7, 2025

Insights

Putting Customers First: How to Meet the FCA’s Consumer Duty with Confidence

Since the Financial Conduct Authority’s Consumer Duty came into force, firms across the financial services…

Nicki BarriballApril 25, 2025

Insights

Humanising Digital: Balancing Automation and Empathy in the CX Landscape

In a world increasingly shaped by algorithms and automation, the question for today’s customer experience…

Nicki BarriballApril 16, 2025

News & Events

How HR Leaders Change The World – The Power of Empathy

Click on the image to hear the podcast Listen to Chris Garthwaite, CEO of CGA…

Nicki BarriballFebruary 25, 2025

News & Events

Success at the UK Customer Experience Awards!

UKCX Awards Ceremony at Wembley Stadium We are thrilled to have won a Bronze award…

Nicki BarriballOctober 18, 2024

News & Events

CGA announces new partnership with Housemark

CGA is delighted to announce a new partnership with Housemark, the housing data specialist. This…

Andy GalliersSeptember 17, 2024

News & Events

CGA Empathy LAB wins at the Rail Innovation Awards 2024

CGA Empathy LAB win 'People Skills and Diversity Award' at the UK Rail Innovation Awards…

Andy GalliersJune 27, 2024

Insights

Leadership Perspectives on Current CX Priorities

We asked our network of customer experience leaders about their CX priorities for the coming…

Andy GalliersJune 17, 2024

Insights

Why empathy requires listening on a meaningful level

Language, listening and cultural context: why words matter Much of creating, understanding and improving…

Andy GalliersAugust 29, 2023

cga

TALKING CX:
James Paterson,
Chief Executive,
Dudley Building Society

TALKING CX:
Tom Allder, CMO,
International Personal Finance

Putting Customers First: How to Meet the FCA’s Consumer Duty with Confidence

Humanising Digital: Balancing Automation and Empathy in the CX Landscape

How HR Leaders Change The World – The Power of Empathy

Success at the UK Customer Experience Awards!

CGA announces new partnership with Housemark

CGA Empathy LAB wins at the Rail Innovation Awards 2024

Leadership Perspectives on Current CX Priorities

Why empathy requires listening on a meaningful level

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