Customer empathy & the metaverse
It is easy to get excited about the opportunities for customer experience in the digital…
Andy GalliersJuly 26, 2022
Creating tangible improvement with CX initiatives
CGA has supported clients for 21 years to develop strategy, value propositions and initiatives which…
Andy GalliersJuly 12, 2022
Reaping the benefits of a CX maturity audit – watch the webinar recording
If you are considering embarking upon a change programme, it is wise to have an…
Andy GalliersMay 20, 2022
How do you build responsiveness and resilience into your business?
“The definition of insanity is doing the same thing over and over again and expecting…
Andy GalliersMay 6, 2022
Which comes first, the technology or the customer?
Technology or operationally driven businesses often struggle to get the balance right between chasing a…
Andy GalliersApril 25, 2022
The commercial value of communities
In the past, brands competed with brands and companies competed with companies in a commercial…
Andy GalliersApril 14, 2022
Learning to live with customer angst
No one is talking about the pandemic at the moment and the environmental crisis is…
Andy GalliersMarch 21, 2022
Business as usual? – Our CEO’s thoughts
Business as usual? We celebrated 20 years in business last year at CGA, a milestone…
Andy GalliersMarch 18, 2022
Live, work & travel – Exploring the themes of a rapidly changing customer horizon PART 2
Putting car manufacturers in the driver’s seat A potential change in legislation around self-driving vehicles…
Andy GalliersFebruary 7, 2022
Live, work & travel – Exploring the themes of a rapidly changing customer horizon PART 1
The new reality Much about life has changed during the past two years and some…
Andy GalliersJanuary 20, 2022
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