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Congratulations TfL on a great win at the ICS Award 2021

By October 21, 2021News & Events

‘Huge congratulations to Siobhan Jared, Tom Atkinson and the Customer Experience team at TfL property for their success in winning the UK Customer Satisfaction Strategy Award at yesterday’s Institute of Customer Service National Customer Satisfaction Awards.

The dedication of the organisation to understanding and meeting the needs of their customers in unprecedented circumstances was both brave and exemplary. Great effort and richly deserved!


“To find out more about how CGA has helped TFL with their customer experience transformation programme, click here”

ICS Awards