Andy Galliers, Author at CGA | the UK’s leading customer experience consultancy

Insights

TALKING CX:
James Paterson,
Chief Executive,
Dudley Building Society

Navigating Financial Services CX Transformation: Focusing on the Needs of the Community Dudley Building Society…

Andy GalliersMay 7, 2025

Insights

TALKING CX:
Tom Allder, CMO,
International Personal Finance

Navigating Financial Services CX Transformation: The Journey To Customer Centricity Tom Allder, International Personal Finance's…

Andy GalliersMay 7, 2025

News & Events

CGA announces new partnership with Housemark

CGA is delighted to announce a new partnership with Housemark, the housing data specialist. This…

Andy GalliersSeptember 17, 2024

News & Events

CGA Empathy LAB wins at the Rail Innovation Awards 2024

CGA Empathy LAB win 'People Skills and Diversity Award' at the UK Rail Innovation Awards…

Andy GalliersJune 27, 2024

Insights

Leadership Perspectives on Current CX Priorities

We asked our network of customer experience leaders about their CX priorities for the coming…

Andy GalliersJune 17, 2024

Insights

Why empathy requires listening on a meaningful level

Language, listening and cultural context: why words matter Much of creating, understanding and improving…

Andy GalliersAugust 29, 2023

Insights

How much customer research really gets used?

How much customer research really gets used? At CGA one of the things we're…

Andy GalliersAugust 29, 2023

Insights News & Events

Strictly Empathy!

Is empathy the greatest disruptor for modern businesses? In 2021, Rose Ayling-Ellis left Strictly…

Andy GalliersJuly 7, 2023

Insights

Empowering long-distance electric car journeys: closing the customer experience gaps

In recent years, electric vehicles (EVs) have gained growing popularity due to their eco-friendly nature…

Andy GalliersMay 24, 2023

Insights

From IQ to EQ: Unlocking the value of customer asset management

The real estate sector is facing a defining moment in how it will drive value…

Andy GalliersJanuary 26, 2023

Andy Galliers

TALKING CX:
James Paterson,
Chief Executive,
Dudley Building Society

TALKING CX:
Tom Allder, CMO,
International Personal Finance

CGA announces new partnership with Housemark

CGA Empathy LAB wins at the Rail Innovation Awards 2024

Leadership Perspectives on Current CX Priorities

Why empathy requires listening on a meaningful level

How much customer research really gets used?

Strictly Empathy!

Empowering long-distance electric car journeys: closing the customer experience gaps

From IQ to EQ: Unlocking the value of customer asset management

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