InsightsNews & Events CGA Empathy LAB wins at the Rail Innovation Awards 2024 CGA Empathy LAB win 'People Skills and Diversity Award' at the UK Rail Innovation Awards…Andy GalliersJune 27, 2024
Insights Leadership Perspectives on Current CX Priorities We asked our network of customer experience leaders about their CX priorities for the coming…Andy GalliersJune 17, 2024
Insights Why empathy requires listening on a meaningful level Language, listening and cultural context: why words matter Much of creating, understanding and improving…Andy GalliersAugust 29, 2023
Insights How much customer research really gets used? How much customer research really gets used? At CGA one of the things we're…Andy GalliersAugust 29, 2023
Insights Empowering long-distance electric car journeys: closing the customer experience gaps In recent years, electric vehicles (EVs) have gained growing popularity due to their eco-friendly nature…Andy GalliersMay 24, 2023
Insights From IQ to EQ: Unlocking the value of customer asset management The real estate sector is facing a defining moment in how it will drive value…Andy GalliersJanuary 26, 2023
InsightsNews & Events CGA and STRAT7 enter strategic partnership Leading customer experience consultancy CGA today announced that it has formed a strategic partnership with…Andy GalliersJanuary 26, 2023
InsightsNews & Events Customer centric transformation – the formula to a successful change programme Customer centric transformation - the formula to a successful change programme The number one requirement…Andy GalliersOctober 26, 2022
InsightsNews & Events Consumer Duty – a matter of compliance or something more? Consumer Duty is the latest regulatory change from the FCA intended to protect the interests…Andy GalliersSeptember 26, 2022
InsightsNews & Events Creating value & differentiation in B2B2C supply chains In complex supply chains, how does a B2B provider embrace knowing their immediate customer as…Andy GalliersSeptember 8, 2022