Insights Creating tangible improvement with CX initiatives CGA has supported clients for 21 years to develop strategy, value propositions and initiatives which…Sarah HessJuly 12, 2022
News & Events Reaping the benefits of a CX maturity audit – watch the webinar recording If you are considering embarking upon a change programme, it is wise to have an…Sarah HessMay 20, 2022
Insights How do you build responsiveness and resilience into your business? “The definition of insanity is doing the same thing over and over again and expecting…Sarah HessMay 6, 2022
Insights Which comes first, the technology or the customer? Technology or operationally driven businesses often struggle to get the balance right between chasing a…Sarah HessApril 25, 2022
Insights The commercial value of communities In the past, brands competed with brands and companies competed with companies in a commercial…Sarah HessApril 14, 2022
Insights How can we make commercial property a valuable business in 2022 and beyond? Cities around the world have seen a fundamental change in the way we use property…Sarah HessDecember 17, 2021
Insights From mobility to mindset: how can businesses navigate a world that even AI can’t predict? In our October Navigator Forum, we opened an area of conversation that will continue to…Sarah HessNovember 16, 2021
News & Events Congratulations TfL on a great win at the ICS Award 2021 ‘Huge congratulations to Siobhan Jared, Tom Atkinson and the Customer Experience team at TfL property…MartinaOctober 21, 2021
Insights Back to the future: human interaction is here to stay In 2021, CGA celebrates the milestone of being 20 years old and the world has…MartinaOctober 7, 2021
Insights Customer angst and anxiety – what does it mean for your business? Anxiety might be a part of the human condition, and it’s not a new factor…MartinaJuly 26, 2021