Navigating cost and customer need
As we lockdown restrictions continue to ease, customer forecasting for demand and cost is exceptionally…
Andy GalliersOctober 7, 2020
Forrester’s Now Tech: Customer Experience Strategy Consulting Practices Report
We're really proud to have been listed in Forrester's Now Tech: Customer Experience Strategy Consulting…
Andy GalliersOctober 6, 2020
The Name’s Bond…
In a world facing chaos and recession it is instinctive to turn to our heroes…
Andy GalliersOctober 5, 2020
Leading out of Lockdown
As case numbers start to decline and there is political talk of the UK coming…
grahamdarracottMay 5, 2020
Cultural Transformation
When pursuing exceptional customer experiences (CX)that build enduring relationships rather than just chase new sales,…
grahamdarracottJanuary 9, 2020
Mobility as a service
In the past, cars were a status symbol, in the future the value will lie…
grahamdarracottJanuary 9, 2020
Top Customer Experience Trends That Will Emerge in the Next 5 Years
To succeed, companies must ensure that customer experience (CX) is at the heart of their…
grahamdarracottJune 21, 2019
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