Insights How can we make commercial property a valuable business in 2022 and beyond? Cities around the world have seen a fundamental change in the way we use property…Sarah HessDecember 17, 2021
Insights From mobility to mindset: how can businesses navigate a world that even AI can’t predict? In our October Navigator Forum, we opened an area of conversation that will continue to…Sarah HessNovember 16, 2021
Insights Back to the future: human interaction is here to stay In 2021, CGA celebrates the milestone of being 20 years old and the world has…MartinaOctober 7, 2021
Insights Customer angst and anxiety – what does it mean for your business? Anxiety might be a part of the human condition, and it’s not a new factor…MartinaJuly 26, 2021
Insights The changing challenges of executive blind spots Leaders are being challenged like never before. In business, politics and all other sectors, they’re…MartinaJune 10, 2021
Insights Life after 2020: using our learnings to improve customer experience What happens next? For individuals, business leaders and government, this is perhaps the most prescient…MartinaMay 17, 2021
Insights Inside the Customer Boardroom How can board members keep up to date with understanding and interpreting customer needs? Research by Bain…MartinaApril 12, 2021
Insights Are your customers missing the human connection How calm technology is bringing the human connection to a digital world Is the technology…MartinaMarch 9, 2021
Insights Managing the “brand gap” in a Covid World How do you deliver brand promises when Covid-19 has pushed customers further away? Covid-19 has…MartinaFebruary 19, 2021
Insights Who owns the customer? Why are you even asking? For years, organisation and industry academics have been debating who owns the customer, usually driven…MartinaDecember 14, 2020