Insights How can we make commercial property a valuable business in 2022 and beyond? Cities around the world have seen a fundamental change in the way we use property…Andy GalliersDecember 17, 2021
Insights From mobility to mindset: how can businesses navigate a world that even AI can’t predict? In our October Navigator Forum, we opened an area of conversation that will continue to…Andy GalliersNovember 16, 2021
Insights Back to the future: human interaction is here to stay In 2021, CGA celebrates the milestone of being 20 years old and the world has…Andy GalliersOctober 7, 2021
Insights Customer angst and anxiety – what does it mean for your business? Anxiety might be a part of the human condition, and it’s not a new factor…Andy GalliersJuly 26, 2021
Insights The changing challenges of executive blind spots Leaders are being challenged like never before. In business, politics and all other sectors, they’re…Andy GalliersJune 10, 2021
Insights Life after 2020: using our learnings to improve customer experience What happens next? For individuals, business leaders and government, this is perhaps the most prescient…Andy GalliersMay 17, 2021
Insights Inside the Customer Boardroom How can board members keep up to date with understanding and interpreting customer needs? Research by Bain…Andy GalliersApril 12, 2021
Insights Are your customers missing the human connection How calm technology is bringing the human connection to a digital world Is the technology…Andy GalliersMarch 9, 2021
Insights Managing the “brand gap” in a Covid World How do you deliver brand promises when Covid-19 has pushed customers further away? Covid-19 has…Andy GalliersFebruary 19, 2021
Insights Who owns the customer? Why are you even asking? For years, organisation and industry academics have been debating who owns the customer, usually driven…Andy GalliersDecember 14, 2020