How can board members keep up to date with understanding and interpreting customer needs? Research by Bain…
MartinaApril 12, 2021
How do you deliver brand promises when Covid-19 has pushed customers further away? Covid-19 has…
MartinaFebruary 19, 2021
For years, organisation and industry academics have been debating who owns the customer, usually driven…
MartinaDecember 14, 2020
CGA CEO, Chris Garthwaite recently delivered the keynote speech at the 2020 Digital Manufacturing Week.…
MartinaDecember 2, 2020
Digital transformation through the customer lens Why is it that in 2019/20, 70% of all…
MartinaNovember 19, 2020
It is not the most intelligent or strongest that survives, but the one most able…
MartinaNovember 3, 2020
Without doubt the Covid-19 crisis has had a profound impact on people’s lives. Whilst the…
MartinaOctober 8, 2020
With the pandemic forcing a new normal, the retail mindset must also evolve. Now is…
grahamdarracottMay 14, 2020
As case numbers start to decline and there is political talk of the UK coming…
grahamdarracottMay 5, 2020
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