InsightsNews & Events Creating value & differentiation in B2B2C supply chains In complex supply chains, how does a B2B provider embrace knowing their immediate customer as…Sarah HessSeptember 8, 2022
InsightsNews & Events The importance of customer experience in the property sector Recent global events have brought on many changes in a variety of sectors, and commercial…Sarah HessSeptember 7, 2022
Insights Customer empathy & the metaverse It is easy to get excited about the opportunities for customer experience in the digital…Sarah HessJuly 26, 2022
Insights Creating tangible improvement with CX initiatives CGA has supported clients for 21 years to develop strategy, value propositions and initiatives which…Sarah HessJuly 12, 2022
Insights How do you build responsiveness and resilience into your business? “The definition of insanity is doing the same thing over and over again and expecting…Sarah HessMay 6, 2022
Insights Which comes first, the technology or the customer? Technology or operationally driven businesses often struggle to get the balance right between chasing a…Sarah HessApril 25, 2022
Insights The commercial value of communities In the past, brands competed with brands and companies competed with companies in a commercial…Sarah HessApril 14, 2022
Insights Learning to live with customer angst No one is talking about the pandemic at the moment and the environmental crisis is…Sarah HessMarch 21, 2022
Insights Live, work & travel – Exploring the themes of a rapidly changing customer horizon PART 2 Putting car manufacturers in the driver’s seat A potential change in legislation around self-driving vehicles…Sarah HessFebruary 7, 2022
Insights Live, work & travel – Exploring the themes of a rapidly changing customer horizon PART 1 The new reality Much about life has changed during the past two years and some…Sarah HessJanuary 20, 2022