Insights The commercial value of communities In the past, brands competed with brands and companies competed with companies in a commercial…Sarah HessApril 14, 2022
Insights Learning to live with customer angst No one is talking about the pandemic at the moment and the environmental crisis is…Sarah HessMarch 21, 2022
Insights Live, work & travel – Exploring the themes of a rapidly changing customer horizon PART 2 Putting car manufacturers in the driver’s seat A potential change in legislation around self-driving vehicles…Sarah HessFebruary 7, 2022
Insights Live, work & travel – Exploring the themes of a rapidly changing customer horizon PART 1 The new reality Much about life has changed during the past two years and some…Sarah HessJanuary 20, 2022
Insights How can we make commercial property a valuable business in 2022 and beyond? Cities around the world have seen a fundamental change in the way we use property…Sarah HessDecember 17, 2021
Insights From mobility to mindset: how can businesses navigate a world that even AI can’t predict? In our October Navigator Forum, we opened an area of conversation that will continue to…Sarah HessNovember 16, 2021
Insights Back to the future: human interaction is here to stay In 2021, CGA celebrates the milestone of being 20 years old and the world has…MartinaOctober 7, 2021
Insights Customer angst and anxiety – what does it mean for your business? Anxiety might be a part of the human condition, and it’s not a new factor…MartinaJuly 26, 2021
Insights The changing challenges of executive blind spots Leaders are being challenged like never before. In business, politics and all other sectors, they’re…MartinaJune 10, 2021
Insights Life after 2020: using our learnings to improve customer experience What happens next? For individuals, business leaders and government, this is perhaps the most prescient…MartinaMay 17, 2021