maturity model Archives - CGA | the UK’s leading customer experience consultancy

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Recent global events have brought on many changes in a variety of sectors, and commercial…

Andy GalliersSeptember 7, 2022

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It is easy to get excited about the opportunities for customer experience in the digital…

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CGA has supported clients for 21 years to develop strategy, value propositions and initiatives which…

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If you are considering embarking upon a change programme, it is wise to have an…

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“The definition of insanity is doing the same thing over and over again and expecting…

maturity model