Digital transformation through the customer lens Why is it that in 2019/20, 70% of all…
MartinaNovember 19, 2020
Without doubt the Covid-19 crisis has had a profound impact on people’s lives. Whilst the…
MartinaOctober 8, 2020
As we lockdown restrictions continue to ease, customer forecasting for demand and cost is exceptionally…
MartinaOctober 7, 2020
We're really proud to have been listed in Forrester's Now Tech: Customer Experience Strategy Consulting…
MartinaOctober 6, 2020
In a world facing chaos and recession it is instinctive to turn to our heroes…
MartinaOctober 5, 2020
As case numbers start to decline and there is political talk of the UK coming…
grahamdarracottMay 5, 2020
When pursuing exceptional customer experiences (CX)that build enduring relationships rather than just chase new sales,…
grahamdarracottJanuary 9, 2020
In the past, cars were a status symbol, in the future the value will lie…
grahamdarracottJanuary 9, 2020
To succeed, companies must ensure that customer experience (CX) is at the heart of their…
grahamdarracottJune 21, 2019
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