Insights Time to change perspective: Digital Transformation Digital transformation through the customer lens Why is it that in 2019/20, 70% of all…MartinaNovember 19, 2020
Insights Moral Leadership It is not the most intelligent or strongest that survives, but the one most able…MartinaNovember 3, 2020
Insights Changing Customer Values Without doubt the Covid-19 crisis has had a profound impact on people’s lives. Whilst the…MartinaOctober 8, 2020
News & Events Navigating cost and customer need As we lockdown restrictions continue to ease, customer forecasting for demand and cost is exceptionally…MartinaOctober 7, 2020
News & Events Forrester’s Now Tech: Customer Experience Strategy Consulting Practices Report We're really proud to have been listed in Forrester's Now Tech: Customer Experience Strategy Consulting…MartinaOctober 6, 2020
News & Events The Name’s Bond… In a world facing chaos and recession it is instinctive to turn to our heroes…MartinaOctober 5, 2020
Insights Leading out of Lockdown As case numbers start to decline and there is political talk of the UK coming…grahamdarracottMay 5, 2020
News & Events Cultural Transformation When pursuing exceptional customer experiences (CX)that build enduring relationships rather than just chase new sales,…grahamdarracottJanuary 9, 2020
News & Events Mobility as a service In the past, cars were a status symbol, in the future the value will lie…grahamdarracottJanuary 9, 2020
News & Events Top Customer Experience Trends That Will Emerge in the Next 5 Years To succeed, companies must ensure that customer experience (CX) is at the heart of their…grahamdarracottJune 21, 2019