Thought leadership Archives - Page 4 of 5 - CGA | the UK’s leading customer experience consultancy

News & Events

Experience Makers launches short course with Bartlett Real Estate Institute

Experience Makers and the Bartlett Real Estate Institute have launched the CX in Real Estate – Future Leaders…

Andy GalliersFebruary 17, 2021

Insights

Who owns the customer? Why are you even asking?

For years, organisation and industry academics have been debating who owns the customer, usually driven…

Andy GalliersDecember 14, 2020

Insights

Digital Manufacturing Week 2020

CGA CEO, Chris Garthwaite recently delivered the keynote speech at the 2020 Digital Manufacturing Week.…

Andy GalliersDecember 2, 2020

Insights

Time to change perspective: Digital Transformation

Digital transformation through the customer lens Why is it that in 2019/20, 70% of all…

Andy GalliersNovember 19, 2020

Insights

Moral Leadership

It is not the most intelligent or strongest that survives, but the one most able…

Andy GalliersNovember 3, 2020

Insights

Changing Customer Values

Without doubt the Covid-19 crisis has had a profound impact on people’s lives. Whilst the…

Andy GalliersOctober 8, 2020

News & Events

Navigating cost and customer need

As we lockdown restrictions continue to ease, customer forecasting for demand and cost is exceptionally…

Andy GalliersOctober 7, 2020

News & Events

Forrester’s Now Tech: Customer Experience Strategy Consulting Practices Report

We're really proud to have been listed in Forrester's Now Tech: Customer Experience Strategy Consulting…

Andy GalliersOctober 6, 2020

News & Events

The Name’s Bond…

In a world facing chaos and recession it is instinctive to turn to our heroes…

Andy GalliersOctober 5, 2020

Insights

Leading out of Lockdown

As case numbers start to decline and there is political talk of the UK coming…

grahamdarracottMay 5, 2020

Thought leadership

Experience Makers launches short course with Bartlett Real Estate Institute

Who owns the customer? Why are you even asking?

Digital Manufacturing Week 2020

Time to change perspective: Digital Transformation

Moral Leadership

Changing Customer Values

Navigating cost and customer need

Forrester’s Now Tech: Customer Experience Strategy Consulting Practices Report

The Name’s Bond…

Leading out of Lockdown

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