Are your customers missing the human connection
How calm technology is bringing the human connection to a digital world Is the technology…
Andy GalliersMarch 9, 2021
In Customer Experience, two worlds are better than one
ANNOUNCING A NEW COLLABORATION BETWEEN CGA AND REALSERVICE TO SUPPORT THE DRIVE FOR CHANGE IN…
Andy GalliersMarch 2, 2021
Managing the “brand gap” in a Covid World
How do you deliver brand promises when Covid-19 has pushed customers further away? Covid-19 has…
Andy GalliersFebruary 19, 2021
Experience Makers launches short course with Bartlett Real Estate Institute
Experience Makers and the Bartlett Real Estate Institute have launched the CX in Real Estate – Future Leaders…
Andy GalliersFebruary 17, 2021
Who owns the customer? Why are you even asking?
For years, organisation and industry academics have been debating who owns the customer, usually driven…
Andy GalliersDecember 14, 2020
Digital Manufacturing Week 2020
CGA CEO, Chris Garthwaite recently delivered the keynote speech at the 2020 Digital Manufacturing Week.…
Andy GalliersDecember 2, 2020
Time to change perspective: Digital Transformation
Digital transformation through the customer lens Why is it that in 2019/20, 70% of all…
Andy GalliersNovember 19, 2020
Moral Leadership
It is not the most intelligent or strongest that survives, but the one most able…
Andy GalliersNovember 3, 2020
Changing Customer Values
Without doubt the Covid-19 crisis has had a profound impact on people’s lives. Whilst the…
Andy GalliersOctober 8, 2020
Navigating cost and customer need
As we lockdown restrictions continue to ease, customer forecasting for demand and cost is exceptionally…
Andy GalliersOctober 7, 2020
by ForgetWP®