InsightsNews & Events CGA Empathy LAB wins at the Rail Innovation Awards 2024 CGA Empathy LAB win 'People Skills and Diversity Award' at the UK Rail Innovation Awards…Kate GodfreyJune 27, 2024
Insights Leadership Perspectives on Current CX Priorities We asked our network of customer experience leaders about their CX priorities for the coming…Kate GodfreyJune 17, 2024
Insights Why empathy requires listening on a meaningful level Language, listening and cultural context: why words matter Much of creating, understanding and improving…Kate GodfreyAugust 29, 2023
Insights How much customer research really gets used? How much customer research really gets used? At CGA one of the things we're…Kate GodfreyAugust 29, 2023
InsightsNews & Events Strictly Empathy! Is empathy the greatest disruptor for modern businesses? In 2021, Rose Ayling-Ellis left Strictly…Kate GodfreyJuly 7, 2023
Insights Empowering long-distance electric car journeys: closing the customer experience gaps In recent years, electric vehicles (EVs) have gained growing popularity due to their eco-friendly nature…Kate GodfreyMay 24, 2023
Insights From IQ to EQ: Unlocking the value of customer asset management The real estate sector is facing a defining moment in how it will drive value…Sarah HessJanuary 26, 2023
InsightsNews & Events CGA and STRAT7 enter strategic partnership Leading customer experience consultancy CGA today announced that it has formed a strategic partnership with…Sarah HessJanuary 26, 2023
InsightsNews & Events Customer centric transformation – the formula to a successful change programme Customer centric transformation - the formula to a successful change programme The number one requirement…Sarah HessOctober 26, 2022