From IQ to EQ: Unlocking the value of customer asset management
The real estate sector is facing a defining moment in how it will drive value…
Andy GalliersJanuary 26, 2023
CGA and STRAT7 enter strategic partnership
Leading customer experience consultancy CGA today announced that it has formed a strategic partnership with…
Andy GalliersJanuary 26, 2023
Customer centric transformation – the formula to a successful change programme
Customer centric transformation - the formula to a successful change programme The number one requirement…
Andy GalliersOctober 26, 2022
Consumer Duty – a matter of compliance or something more?
Consumer Duty is the latest regulatory change from the FCA intended to protect the interests…
Andy GalliersSeptember 26, 2022
Creating value & differentiation in B2B2C supply chains
In complex supply chains, how does a B2B provider embrace knowing their immediate customer as…
Andy GalliersSeptember 8, 2022
The importance of customer experience in the property sector
Recent global events have brought on many changes in a variety of sectors, and commercial…
Andy GalliersSeptember 7, 2022
Customer empathy & the metaverse
It is easy to get excited about the opportunities for customer experience in the digital…
Andy GalliersJuly 26, 2022
Creating tangible improvement with CX initiatives
CGA has supported clients for 21 years to develop strategy, value propositions and initiatives which…
Andy GalliersJuly 12, 2022
Reaping the benefits of a CX maturity audit – watch the webinar recording
If you are considering embarking upon a change programme, it is wise to have an…
Andy GalliersMay 20, 2022
How do you build responsiveness and resilience into your business?
“The definition of insanity is doing the same thing over and over again and expecting…
Andy GalliersMay 6, 2022
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