InsightsNews & Events Consumer Duty – a matter of compliance or something more? Consumer Duty is the latest regulatory change from the FCA intended to protect the interests…Andy GalliersSeptember 26, 2022
InsightsNews & Events Creating value & differentiation in B2B2C supply chains In complex supply chains, how does a B2B provider embrace knowing their immediate customer as…Andy GalliersSeptember 8, 2022
InsightsNews & Events The importance of customer experience in the property sector Recent global events have brought on many changes in a variety of sectors, and commercial…Andy GalliersSeptember 7, 2022
Insights Customer empathy & the metaverse It is easy to get excited about the opportunities for customer experience in the digital…Andy GalliersJuly 26, 2022
Insights Creating tangible improvement with CX initiatives CGA has supported clients for 21 years to develop strategy, value propositions and initiatives which…Andy GalliersJuly 12, 2022
News & Events Reaping the benefits of a CX maturity audit – watch the webinar recording If you are considering embarking upon a change programme, it is wise to have an…Andy GalliersMay 20, 2022
Insights How do you build responsiveness and resilience into your business? “The definition of insanity is doing the same thing over and over again and expecting…Andy GalliersMay 6, 2022
Insights Which comes first, the technology or the customer? Technology or operationally driven businesses often struggle to get the balance right between chasing a…Andy GalliersApril 25, 2022
Insights The commercial value of communities In the past, brands competed with brands and companies competed with companies in a commercial…Andy GalliersApril 14, 2022
Insights Learning to live with customer angst No one is talking about the pandemic at the moment and the environmental crisis is…Andy GalliersMarch 21, 2022