Learning to live with customer angst
No one is talking about the pandemic at the moment and the environmental crisis is…
Andy GalliersMarch 21, 2022
Live, work & travel – Exploring the themes of a rapidly changing customer horizon PART 2
Putting car manufacturers in the driver’s seat A potential change in legislation around self-driving vehicles…
Andy GalliersFebruary 7, 2022
Live, work & travel – Exploring the themes of a rapidly changing customer horizon PART 1
The new reality Much about life has changed during the past two years and some…
Andy GalliersJanuary 20, 2022
How can we make commercial property a valuable business in 2022 and beyond?
Cities around the world have seen a fundamental change in the way we use property…
Andy GalliersDecember 17, 2021
From mobility to mindset: how can businesses navigate a world that even AI can’t predict?
In our October Navigator Forum, we opened an area of conversation that will continue to…
Andy GalliersNovember 16, 2021
Back to the future: human interaction is here to stay
In 2021, CGA celebrates the milestone of being 20 years old and the world has…
Andy GalliersOctober 7, 2021
Customer angst and anxiety – what does it mean for your business?
Anxiety might be a part of the human condition, and it’s not a new factor…
Andy GalliersJuly 26, 2021
The changing challenges of executive blind spots
Leaders are being challenged like never before. In business, politics and all other sectors, they’re…
Andy GalliersJune 10, 2021
Life after 2020: using our learnings to improve customer experience
What happens next? For individuals, business leaders and government, this is perhaps the most prescient…
Andy GalliersMay 17, 2021
Inside the Customer Boardroom
How can board members keep up to date with understanding and interpreting customer needs? Research by Bain…
Andy GalliersApril 12, 2021
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