Creating tangible improvement with CX initiatives
CGA has supported clients for 21 years to develop strategy, value propositions and initiatives which…
Andy GalliersJuly 12, 2022
How do you build responsiveness and resilience into your business?
“The definition of insanity is doing the same thing over and over again and expecting…
Andy GalliersMay 6, 2022
Which comes first, the technology or the customer?
Technology or operationally driven businesses often struggle to get the balance right between chasing a…
Andy GalliersApril 25, 2022
The commercial value of communities
In the past, brands competed with brands and companies competed with companies in a commercial…
Andy GalliersApril 14, 2022
Learning to live with customer angst
No one is talking about the pandemic at the moment and the environmental crisis is…
Andy GalliersMarch 21, 2022
Live, work & travel – Exploring the themes of a rapidly changing customer horizon PART 2
Putting car manufacturers in the driver’s seat A potential change in legislation around self-driving vehicles…
Andy GalliersFebruary 7, 2022
Live, work & travel – Exploring the themes of a rapidly changing customer horizon PART 1
The new reality Much about life has changed during the past two years and some…
Andy GalliersJanuary 20, 2022
How can we make commercial property a valuable business in 2022 and beyond?
Cities around the world have seen a fundamental change in the way we use property…
Andy GalliersDecember 17, 2021
From mobility to mindset: how can businesses navigate a world that even AI can’t predict?
In our October Navigator Forum, we opened an area of conversation that will continue to…
Andy GalliersNovember 16, 2021
Back to the future: human interaction is here to stay
In 2021, CGA celebrates the milestone of being 20 years old and the world has…
Andy GalliersOctober 7, 2021
by ForgetWP®