CGA Empathy LAB wins at the Rail Innovation Awards 2024
CGA Empathy LAB win 'People Skills and Diversity Award' at the UK Rail Innovation Awards…
Andy GalliersJune 27, 2024
Strictly Empathy!
Is empathy the greatest disruptor for modern businesses? In 2021, Rose Ayling-Ellis left Strictly…
Andy GalliersJuly 7, 2023
CGA and STRAT7 enter strategic partnership
Leading customer experience consultancy CGA today announced that it has formed a strategic partnership with…
Andy GalliersJanuary 26, 2023
Customer centric transformation – the formula to a successful change programme
Customer centric transformation - the formula to a successful change programme The number one requirement…
Andy GalliersOctober 26, 2022
Consumer Duty – a matter of compliance or something more?
Consumer Duty is the latest regulatory change from the FCA intended to protect the interests…
Andy GalliersSeptember 26, 2022
Creating value & differentiation in B2B2C supply chains
In complex supply chains, how does a B2B provider embrace knowing their immediate customer as…
Andy GalliersSeptember 8, 2022
The importance of customer experience in the property sector
Recent global events have brought on many changes in a variety of sectors, and commercial…
Andy GalliersSeptember 7, 2022
Reaping the benefits of a CX maturity audit – watch the webinar recording
If you are considering embarking upon a change programme, it is wise to have an…
Andy GalliersMay 20, 2022
Congratulations TfL on a great win at the ICS Award 2021
‘Huge congratulations to Siobhan Jared, Tom Atkinson and the Customer Experience team at TfL property…
Andy GalliersOctober 21, 2021
Knowledge Group forges partnership with CGA the UK’s leading customer experience consultancy
Abu Dhabi, United Arab Emirates—12th July 2021: Knowledge Group, the training, development and consulting arm…
Andy GalliersJuly 12, 2021
