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Case Studies

We have each seen the incredible transformation and measurable returns that meeting customers’ wants and needs can deliver. It is genuinely uplifting and empowering. We are evangelists, helping our clients make the case for customer centricity and are immensely proud of the relationships we have established and the projects we have completed. Find out more about some of our work here.

Fortescue Zero uses customer insight to power growth

Helping Canary Wharf Group make customer insights integral to decision-making

Transforming shared ownership tenant satisfaction in social housing

Putting the customer at the heart of financial inclusion

Immersive empathy training to reduce conflict during disruption in the rail industry

Customer-centric culture transformation

Benchmarking customer experience for building societies

Delivering value through insight at Places for London

Customer journey mapping

BP

Customer Service Excellence Programme

pfizer

Improving Patient and Clinical Attitudes

orange

Global B2C Customer Experience Management Framework

leaseplan

Heartbeat Programme

adnoc

Redefining the Middle Eastern Forecourt Experience

hyundai

Best in Class Visitor Experience

mary kay

Customer Listening & Understanding Programme

rail delivery group

Creating a customer led operating model for the rail industry

abdul latif jameel

Transforming business for an enduring future

inchcape logo

Creating seamless experiences in a digitally disruptive market

renault

Building a world class customer blueprint in the challenging Automobile Market

coca cola

Optimising Customer Management for the Convenience Store Market

Doubling visitor base through a customer-centric transformation programme

Global customer-centric brand transformation

Maximising revenue though an experience of a lifetime

LAL language centres

Differentiating Brand through the Customer Experience

Our journey with our clients

We love talking all things customer and employee experience. If you’d like to understand how we can navigate your business through this world, get in touch.