Transforming
Customer
Experience

Put the customer at the heart of your business

 

Discovering
Moments
of Truth

 

Connecting
the future
generation

 

Creating
employee
advocacy

 

Engaging the
discerning
customer

 

Navigating
digital
disruption

1
1

Closing the gap between customer expectation and their actual experience

Hello…..we are CGA.

Internationally recognised as a leading, innovative customer experience consultancy, creating value through Insight and Transformational Customer Journey Management.

16
years pioneering customer experience management
42
countries where we have conducted experience management programmes
Hyundai Motorstudio
250
measurement and transformation programmes
Find out more about us

Where would you like to start your journey with us?

create customer centricity icon

Do you want to create customer centricity?

We specialise in business strategy through the customer’s eyes, redefining and future proofing brand propositions based on changing market needs

Find out more
measurement icon

Do you want the ability to respond in real time to your customers’ needs?

Our innovative and effective Voice Of Customer (VOC) and Voice of Employee (VOE) programmes are real time measurement tools that allow the business to track the ongoing effectiveness of customer experience programmes.

Find out more

Heartbeat® technology:
what sets us apart?

Let us listen to the voice of your customer and your people, engage in their stories and help close the gap between expectations and real life experience.

Are you listening to your customer heartbeat?

Heartbeat® is CGA’s proprietary journey mapping solution that brings the customer to life helping show immediate pain points in real-time and identifying where future intervention will offer greatest value. Heartbeat® is simple, highly visual and pragmatic – and it delivers.

Learn more

Case Studies

We are proud of our relationships and the results we achieve for our clients. Take a look at some of our recent work from around the globe. See all of our case studies

Putting Customers First and Managing their Experience Journey

Renault case study

World Class Customer Experience

Differentiation Through Customer Experience

Best in Class Visitor Experience

Healthcare

Improving Patient and Clinical Attitudes

Global B2C Customer Experience Management Framework

Customer Service Excellence Programme

Redefining The Private Client Manager Experience

Healthcare
6th December 2017 in News & Insights

Trends in the UK Healthcare Market

The Healthcare market is currently undergoing rapid and dramatic change and the one thing we’re really encouraged by is the desire to move to a more patient or indeed customer…

Read More

Let us help your customer experience

C: +44 (0)1483 209 586
E: info@cgaexperience.com

Get in touch