Skip to main content

Find out the latest from CGA

Celebrating 24 Years of CX Excellence: 24 Lessons We’ve Learned

Celebrating 24 Years of CX Excellence: 24 Lessons We’ve Learned

Humanising Digital webinar

Humanising Digital webinar

TALKING CX:
James Paterson,
Chief Executive,
Dudley Building Society

TALKING CX:
James Paterson,
Chief Executive,
Dudley Building Society

TALKING CX:
Tom Allder, CMO,
International Personal Finance

TALKING CX:
Tom Allder, CMO,
International Personal Finance

Putting Customers First: How to Meet the FCA’s Consumer Duty with Confidence

Putting Customers First: How to Meet the FCA’s Consumer Duty with Confidence

Humanising Digital
Humanising Digital: Balancing Automation and Empathy in the CX Landscape

Humanising Digital: Balancing Automation and Empathy in the CX Landscape

How HR Leaders Change The World
How HR Leaders Change The World – The Power of Empathy

How HR Leaders Change The World – The Power of Empathy

UKCX Bronze Award
Success at the UK Customer Experience Awards!

Success at the UK Customer Experience Awards!

CGA announces new partnership with Housemark

CGA announces new partnership with Housemark

CGA Empathy LAB wins at the Rail Innovation Awards 2024

CGA Empathy LAB wins at the Rail Innovation Awards 2024

Leadership Perspectives on Current CX Priorities

Leadership Perspectives on Current CX Priorities

Why empathy requires listening on a meaningful level

Why empathy requires listening on a meaningful level

How much customer research really gets used?

How much customer research really gets used?

Strictly Empathy!

Strictly Empathy!

Empowering long-distance electric car journeys: closing the customer experience gaps

Empowering long-distance electric car journeys: closing the customer experience gaps

From IQ to EQ: Unlocking the value of customer asset management

From IQ to EQ: Unlocking the value of customer asset management

CGA and STRAT7 enter strategic partnership

CGA and STRAT7 enter strategic partnership

Customer centric transformation – the formula to a successful change programme

Customer centric transformation – the formula to a successful change programme

Consumer Duty – a matter of compliance or something more?

Consumer Duty – a matter of compliance or something more?

Creating value & differentiation in B2B2C supply chains

Creating value & differentiation in B2B2C supply chains

The importance of customer experience in the property sector

The importance of customer experience in the property sector

Customer empathy & the metaverse

Customer empathy & the metaverse

Creating tangible improvement with CX initiatives

Creating tangible improvement with CX initiatives

Reaping the benefits of a CX maturity audit – watch the webinar recording

Reaping the benefits of a CX maturity audit – watch the webinar recording

How do you build responsiveness and resilience into your business?

How do you build responsiveness and resilience into your business?

Which comes first, the technology or the customer?

Which comes first, the technology or the customer?

The commercial value of communities

The commercial value of communities

Learning to live with customer angst

Learning to live with customer angst

Live, work & travel – Exploring the themes of a rapidly changing customer horizon PART 2

Live, work & travel – Exploring the themes of a rapidly changing customer horizon PART 2

Live, work & travel – Exploring the themes of a rapidly changing customer horizon PART 1

Live, work & travel – Exploring the themes of a rapidly changing customer horizon PART 1

How can we make commercial property a valuable business in 2022 and beyond?

How can we make commercial property a valuable business in 2022 and beyond?

From mobility to mindset: how can businesses navigate a world that even AI can’t predict?

From mobility to mindset: how can businesses navigate a world that even AI can’t predict?

ICS Awards
Congratulations TfL on a great win at the ICS Award 2021

Congratulations TfL on a great win at the ICS Award 2021

Back to the future: human interaction is here to stay
Back to the future: human interaction is here to stay

Back to the future: human interaction is here to stay

Customer Angst
Customer angst and anxiety – what does it mean for your business?

Customer angst and anxiety – what does it mean for your business?

Knowledge Group forges partnership with CGA the UK’s leading customer experience consultancy

Knowledge Group forges partnership with CGA the UK’s leading customer experience consultancy

Executive Blind Spots
The changing challenges of executive blind spots

The changing challenges of executive blind spots

Vaccinations
Life after 2020: using our learnings to improve customer experience

Life after 2020: using our learnings to improve customer experience

Inside the Customer Boardroom
Inside the Customer Boardroom

Inside the Customer Boardroom

Human Connection
Are your customers missing the human connection

Are your customers missing the human connection

Real Estate
In Customer Experience, two worlds are better than one

In Customer Experience, two worlds are better than one

Managing the “brand gap” in a Covid World
Managing the “brand gap” in a Covid World

Managing the “brand gap” in a Covid World

CX In Real Estate
Experience Makers launches short course with Bartlett Real Estate Institute

Experience Makers launches short course with Bartlett Real Estate Institute

about us
Who owns the customer? Why are you even asking?

Who owns the customer? Why are you even asking?

insight
Digital Manufacturing Week 2020

Digital Manufacturing Week 2020

camera
Time to change perspective: Digital Transformation

Time to change perspective: Digital Transformation

Moral Leadership
Moral Leadership

Moral Leadership

Commuter
Changing Customer Values

Changing Customer Values

Leading out of Lockdown
Navigating cost and customer need

Navigating cost and customer need

Office
Forrester’s Now Tech: Customer Experience Strategy Consulting Practices Report

Forrester’s Now Tech: Customer Experience Strategy Consulting Practices Report

new habits to be made
The Name’s Bond…

The Name’s Bond…

Retail Change
Carpe Omnia – Time for a new retail mindset!

Carpe Omnia – Time for a new retail mindset!

Leading out of Lockdown
Leading out of Lockdown

Leading out of Lockdown

Relationship during Covid 19
Enduring B2B Relationships during COVID-19

Enduring B2B Relationships during COVID-19

Talking to Customers
Engagement, Empathy & Dialogue – How to communicate with customers during the Covid-19 outbreak

Engagement, Empathy & Dialogue – How to communicate with customers during the Covid-19 outbreak

Where does the customer fit in the Coronavirus crisis?

Where does the customer fit in the Coronavirus crisis?

Navigators of Experience
CGA, Navigators of Experience

CGA, Navigators of Experience

Cultural Transformation
Cultural Transformation

Cultural Transformation

Mobility as a service
Mobility as a service

Mobility as a service

Rail can help save the planet
Rail can help save the planet, but government and the industry need to get it right first

Rail can help save the planet, but government and the industry need to get it right first

CX_Trends
Top Customer Experience Trends That Will Emerge in the Next 5 Years

Top Customer Experience Trends That Will Emerge in the Next 5 Years